Intercom pricing: seats, Fin outcomes and what you really pay
Intercom pricing has two parts: a monthly price per seat, set by plan, and usage, led by Fin AI Agent at $0.99 per outcome.
ManySetter teamUpdated 7 min read
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Chapter 01Seats
Intercom plans and seat prices
One full seat is the minimum, with no platform fee on top. Every teammate who replies to customers needs a full seat, and all seats share one plan.
Full seat price, per month
Last checked
New customers: Essential from $19
Billed yearly, Intercom shows Essential at $19 per seat a month for new customers (35% off); billed monthly, they save 25%. Both last as long as they stay subscribed.
Lite seats are free but can’t reply to customers, take assigned conversations or use Copilot, per Intercom’s seats article (opens in a new tab). Downgrades typically take effect at renewal, per its pricing page.
Chapter 02Fin
How Fin outcomes are billed
Fin AI Agent is on every plan and costs $0.99 per outcome, charged at most once per conversation. An outcome is an answer that sticks, a completed Procedure, or a sales result.
Price per Fin outcome
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Intercom charges nothing when:
- The customer asks for a human, with one exception below
- Fin can’t answer, or an action fails
- Fin escalates on frustration, its default
- A resolved conversation reopens: the outcome is refunded
Leaving counts as resolved
A customer who leaves after Fin’s answer without asking for more help is an assumed resolution, and it’s billed (Intercom’s outcomes FAQ (opens in a new tab)). So is a customer who asks for a person, then goes quiet while Fin collects details, and a chat a teammate joins after Fin answered unasked. Set an outcome limit and alerts.
Chapter 03Add-ons
What the add-ons cost
Three add-ons work on any plan and come with every trial. Each one adds its own line to the bill.
Add-on prices
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Two add-on traps
The Pro trial for workspaces already paying turns paid at the end of day 14 unless you cancel. Yearly Copilot is paid upfront and stays until the next billing period.
Chapter 04Usage
Channels billed by usage
Live chat, support email, in-app chats, banners and tooltips are free and unlimited on every plan. Email campaigns, SMS, WhatsApp and Phone are pay-as-you-go.
Usage-based channels
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New WhatsApp rates on December 1, 2026
Existing customers move to per-message rates that day, with 1,000 free service messages per number a month; new customers may already be on them. Until then, only bulk sends are billed, from $0.10. Fin outcomes come on top.
Meta’s own list prices, market by market: WhatsApp rates by country.
ManySetter
Leads in your DMs?
ManySetter works with your Manychat account: it qualifies Instagram, WhatsApp and Messenger leads and books calls.
- Replies in Instagram, WhatsApp and Messenger
- Qualifies before it offers a call
- Hands off to your team when needed
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Chapter 05Estimate
What Intercom costs at 3 team sizes
The formula: seats × the plan’s seat price, plus Fin outcomes × $0.99, plus add-ons and channel usage.
Three assumed teams, per month
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| Team | Seats | Fin outcomes | Billed yearly | Billed monthly |
|---|---|---|---|---|
| SoloSeats: 1 EssentialFin outcomes: 100Billed yearly: $128Billed monthly: $138 | 1 Essential | 100 | $128 | $138 |
| Small teamSeats: 3 AdvancedFin outcomes: 500Billed yearly: $750Billed monthly: $792 | 3 Advanced | 500 | $750 | $792 |
| Support teamSeats: 10 Advanced + CopilotFin outcomes: 2,000Billed yearly: $3,120Billed monthly: $3,320 | 10 Advanced + Copilot | 2,000 | $3,120 | $3,320 |
At these volumes, Fin is most of the bill
Fin outcomes make up 63% to 77% of each yearly-billed total. At the new-customer Essential price, the solo team pays $118.
A qualification costs 10× a resolution
With Fin for Sales, each qualification is $9.99: 100 qualified leads add $999 a month.
Chapter 06Discounts
Free trial and startup pricing
The 14-day trial needs no credit card and includes every feature of your chosen plan, Fin and the add-ons. When it ends, Intercom stops until you start a paid subscription: there’s no free tier.
Early Stage program, per month
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Startups qualify with under $10M raised and fewer than 15 employees, as new customers. For startups joining now, year one includes 300 free Fin outcomes and 15 qualifications a month.
Some usage stays at list price
The Early Stage discount covers usage too, except Fin outcomes beyond the included ones, SMS, outbound WhatsApp and Phone.
Chapter 07Sources
Sources
Chapter 08Cite
Citation and changes
Next check: every month, and on December 1, 2026, when the new WhatsApp rates apply.